Most frequent questions and answers
HOW LONG DOES IT TAKE TO GET MY ORDER
You receive your products within 3 to 10 days across Europe. We’re working hard to meet our usual delivery aims.
Is my shipment insured? Tracking number?
Yes we provide for all shipments a tracking number. All shipments are insured. If the shipment got lost, you get your money back or we resend you the items.
How you ship my order?
We always ship in neutral packages. Sender is not Vapodz. Nobody can see from outside what’s in the shipment. Our logistic partners are DHL, RM and Fedex.
Are your poducts are legit?
Yes we only sell original products. We also give a 90 days guarantee
How can i pay?
You can pay secure with all major credit cards or bank transfer.
If i get a faulty products what can i do?
Get in touch with our customer care team at firstname.lastname@example.org. Tell them what happened with the item and you get it replaced or refunded.
How can i get in touch with you guys when i have questions about my order?
Please visit our Contact us page and choose the right department for your inquiry. We are available Monday to Friday from 08:00 to 16:00 Central European Time (CET).